Frequently Asked Questions
Find answers to common questions about our products and services.
-
Orders are fulfilled through our trusted production partners. Depending on product availability and destination, items may ship from facilities located in North America or other regions.
We carefully select our fulfillment partners to ensure consistent quality and reliable delivery.
-
Orders are processed shortly after they are placed and typically ship within a few business days.
Standard delivery times generally range between 10–30 business days, depending on your location and carrier conditions. You will receive tracking information once your order has shipped.
Please note that delivery times are estimates and may vary.
-
Because each item is produced specifically for your oder, we only accept returns or issue refunds if:
- The item is defective
- The item arrives damaged
- You receive the wrong item
If this happens, contact us within 30 days of delivery at support@averagetheory.com
Please include your oder number and photos of the issue.
-
We are unable to offer returns or exchanges for incorrect sizing. Please review the size guide carefully before placing your order.
If you have sizing questions before purchasing, feel free to contact us.
-
Orders are processed quickly after being placed. We may not be able to accommodate cancellations or changes once production has begun.
If you need assistance, contact us as soon as possible at
support@averagetheory.com -
We accept major credit cards and other secure payment methods available at checkout. All transactions are processed securely.
-
We do our best to accurately represent our products. However, slight variations in color may occur due to screen settings and lighting conditions.
-
For any questions, reach out to us at:
We aim to respond within 1–2 business days.
-
Average Theory creates minimal pieces designed to spark small moments — a smile, a glance, a shared understanding.
Simple ideas. Done well.